Returns, Refunds, Cancellations, Exchanges and Shipping Policy
What We Will Do Together:
- Step 1 – Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s). In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
- Step 2 – Give us 2 working days to review your return request.
- Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
- Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your PayTM Wallet or UPI.
- Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly.
Please note that replacement will depend upon the stock availability.
- Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
- Opened/ used/ altered products.
- Original packaging (mono cartons, labels, etc.) missing.
- The return/ replacement request is generated after 7 days from the date of delivery.
- The damaged/ missing product is reported after 2 days from the date of delivery.
How are returns processed?
Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.Can I cancel my order?
You can cancel the order from the CANCEL button from the order details page under the My account section. You just need to give reason for cancellation, and leave the rest on us.
Please call us on 9030476568 (Mon – Fri – 9 am to 6 pm), and we will help you in canceling the order.
**Yaafeh reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
Note: Orders can be only canceled till the status is “Ready to Ship”. How will I receive the refund for my canceled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund. How long does it take to receive a refund for a canceled order or returned product?
We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up. Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery.
All products are shipped directly from our warehouse based in Hyderabad, We are associated with reputed logistic partners to help with quicker deliveries.
- The proof of delivery should be signed when you receive the order. If you are not available to collect the order, please suggest an alternative, such as a family member, colleague, neighbour, etc.
- Yaafeh takes no responsibility for goods signed by an alternate person.
- Coupon codes, gift cards, promotional codes, affiliate codes or discount codes are applicable only on the products. The discount is not applicable on shipping charges, combos, or any ongoing offers.
- Enjoy FREE shipping on all orders (Applicable only to Prepaid Orders).
- Normally, it would take us 3 - 5 business days to deliver across India. In rare cases, it may take a little longer if there is a festive season. Other external factors or natural calamities may also cause a delay.
- All shipments will be delivered between Monday - Saturday from 9.00 AM to 8.00 PM.
- Once an order has been dispatched from our warehouse, it cannot be cancelled.
- You can cancel your COD or PREPAID order by sending us an email at email@example.com within 24 hours of placing the order.
- In case of a damaged product, email us at firstname.lastname@example.org within 2 working of receiving the package.